Return Policy

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American Heart Association copyright materials may not be reproduced in whole or in part by persons, organizations or corporations other than the AHA, its affiliates, divisions and units without the prior written permission of the Legal Department at the AHA National Center. 

Return Policy

All sales are final. All material that are purchased in-person are not eligible for refunds/returns/exchanges. 

We accept returns, refund or exchange, for items damaged in transit.  

Refunds and Exchanges

To be eligible for a refund or exchange, you must first email us within 7 days of receiving the books at info@staycalmandstartcpr.com to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item. 

Non-returnable items: Gift cards

To complete your return, we require a receipt or proof of purchase.  

There are certain situations where only partial refunds are granted: (if applicable) Book with obvious signs of use CD, DVD or software that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your replacement or refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of 7 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at info@staycalmandstartcpr.com. 

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 

We only replace items if they are damaged in transit.  If you need to exchange it for the same item, send us an email at info@staycalmandstartcpr.com and return your item to us.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver. 

Shipping To return your product

You should contact us prior to shipping the item. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Lost or Stolen Packages 

Stay Calm & Start CPR, LLC.  is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.  Upon inquiry, Stay Calm & Start CPR, LLC.  will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.